FAQs

How long does postage take?

Once we’ve prepped your order and it’s ready to go, please allow 7 to 10 days for delivery.
We’re based out bush, and our mail only runs twice a week, so thanks for your patience – we promise it’s worth the wait!

Will I receive a tracking number?

Yep, sure will! Once your order's on its way, you’ll get a tracking number via email.
If it hasn’t popped into your inbox, have a squiz in your junk folder. Still no luck? Flick us a message and we’ll happily send it through again.

How do I take care of my collar?

For PVC/Biothane collars:

  1. Wipe down with a damp cloth – warm water works best.

  2. Got a stubborn mess? A touch of mild soap will do the trick.

  3. Rinse off any soap and pat dry, or let it air dry naturally.

  4. Avoid harsh chemicals or bleach – they’ll ruin the finish.

  5. Store somewhere cool and dry when not in use.

These collars are tough as nails but a little love goes a long way!

For leather collars:

  1. Give it a clean with a damp cloth first.

  2. Rub on some leather conditioner with a soft cloth – don’t overdo it.

  3. Let it soak in for a few minutes.

  4. Wipe off any extra goo, then let it dry properly.

  5. Keep it out of direct sun or heat.

  6. Condition every few months to keep it soft and crack-free.

What info should I put on my pet's ID tag?

Here’s what most people include:

  • Pet’s name

  • Your name

  • Phone number (most important bit!)

  • Optional: town/suburb or street name

  • “I’m microchipped” if your pet has one

  • Medical needs if it’s something urgent (like needing daily meds)

Keep it simple but helpful – enough to get your pet home safe and sound.

Do you offer custom orders?

Absolutely! We handmake everything ourselves, so if you’ve got a specific idea, colour combo, or a custom name or tag layout in mind, send us a message and we’ll sort you out.

Can I wash my dog’s collar in the washing machine?

We don’t recommend it – especially for leather. Stick to a quick wipe down or hand wash to keep your collar looking fresh and lasting longer.